Student SupportServices

A structured, immersive orientation designed to prepare students for academic success, regulatory compliance, and life in Australia—covering academics, policies, support services, and essential digital resources from day one.

Support Services

Designed to support academic success, career readiness, and student well-being— From personalised mentoring to career development and campus resources, we ensure a seamless and enriching student experience.

Academic Support & Mentorship

Personalised academic advising from the Dean, Assistant Deans, and faculty to help students make confident course and career decisions, supported by mentoring, tutoring, and focused study sessions.

Faculty AdvisingMentorshipTutoring

Career Excellence

Led by the Office of Career Excellence, students receive structured support for resume building, interview preparation, and personalised career planning, along with direct access to recruiters through job fairs and campus hiring drives.

Resume BuildingInterview PrepJob Fairs

Well-being & Counselling

Dedicated student counselling services promote mental well-being, while the peer “Buddy Programme” helps new students smoothly transition into campus life and the city.

Student CounsellorBuddy ProgrammeWell-being

Resources & Infrastructure

Unlimited access to Perlego and ACM Digital Libraries, combined with secure campus-wide Wi-Fi and modern IT infrastructure managed by the Information Technology Services team.

PerlegoACM LibraryCampus Wi-Fi

Online Learning Support

Whether you are studying on-campus or remotely, we provide full digital resource access. Our online learning environment is structured to mirror the quality of physical classrooms.

Full Equivalence

All online modules carry the same academic weight and recognition as face-to-face delivery.

No Additional Cost

Access to LMS, Digital Library, and Virtual Labs at no extra cost.

IT Support Desk

24/7 technical assistance for remote learning tools and connectivity issues.

Typical response: < 5 mins

Enrollment Status Policies & Procedures

Policies governing deferment, suspension, and cancellation of enrollment.

Course Commencement Deferment

Guidelines and procedures for modifying or maintaining your enrollment status.

  • Deferment
  • Visa Delays
  • Compassionate Grounds

Enrollment Modification & Withdrawal Procedures

Institutional policies governing enrollment status, compliance, and student responsibilities.

  • Medical Reasons
  • Misconduct Penalty
  • Withdrawal
  • Course Transfer

Student Enrollment Rights & Compliance Obligations

Understanding your rights, responsibilities, and procedures related to enrollment changes.

  • Academic Stading
  • Fee Complaince
  • Student Responsibilities

Note: Enrollment changes may impact your student visa validity. We recommend consulting with the Visa Compliance Office before finalizing any changes.

High Visibility

Student Rights: Complaints & Appeals

>Lodge a Complaint

Internal Complaint Process

  1. Complaints can be made at no or minimal costs for all students.
  2. Written records are kept.
  3. Timeframes for outcomes are shared.

External Appeal Rights

If you are not satisfied with the outcome of the internal process, you have the right to lodge an external appeal with the Commonwealth Ombudsman. This service is independent and provided at no cost to you.

For more details, view our Full Grievance Policy